One level, no steps.
Superordinary is a single-storey warehouse: one floor, step-free from the street, with everything a patron needs on the same level. The specifics are below. If your question isn't answered here, contact us before the show and we will sort it.
Entry
Step-free from the street: no lip or threshold at the front door or the entry gates, and no stairs anywhere a patron needs to go. Indoors is a flat concrete floor, and the bar, courtyard and toilets all sit on the same level.
Priority entry
Email hello@superordinary.com.au before the show and we will add you to the access list: priority entry at the gate rather than the main queue, staff briefed on your needs, and anything you have asked for ready when you arrive.
Surfaces
Indoors is a flat concrete floor. Sections of the courtyard are compacted gravel, including a short stretch on the way to the accessible toilet ramp: level and firm, and wheelchair users cross it regularly, though not as smooth as the concrete. Tell us ahead of a show if surfaces are a concern, or ask any staff member for a hand on the night.
Toilets
The amenities block includes a wheelchair-accessible toilet, reached by ramp; the approach crosses a short section of firm gravel and staff are on hand if you would like assistance. There are also two ambulant cubicles, and at larger events additional accessible portable toilets are supplied to scale with the crowd.
Getting here
Rideshare and taxi drop-off is at the door at 175 MacArthur Ave. Dock B Car Park is beside the venue and The Yard Car Park is just across MacArthur Avenue, with a zebra crossing back to the venue side. The Northshore Hamilton CityCat terminal is about 980m along a sealed riverside path, and CityCat services are wheelchair accessible. More on getting here.
Companion Card
We accept the Companion Card: the cardholder’s companion is admitted at no charge. For ticketed events, contact us or the event’s ticket outlet before the night and we will arrange the companion ticket; at the door, just show the card.
Assistance animals
Certified assistance animals are always welcome and never refused. Event nights run loud and crowded, with haze and lighting effects, so we encourage handlers to contact us ahead of the night. Water and a relief area are available; ask any staff member.
At the show
Free earplugs and free drinking water are available at the bar, and first aid is on site at every event. A powered charging point for mobility devices is available; ask any staff member. Events often use haze, strobe lighting and sustained loud sound; check the event listing before you book, and tell us about sensory or positioning needs ahead of time.
Tell us what you need.
The more notice we have, the better we can set the room up for you. Access questions, requirements and feedback all land in the same place.